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Frequently Asked Questions

Company FAQs

What are your hours of operation?

We are in the office 6 days a week (Monday-Saturday) from 8:00 AM – 5:00 PM Mountain Time. If you have an urgent question or issue on Sunday, we often check messages and can answer your question in a timely manner.

What is the best way to contact you?

The best way to reach us is by emailing at [email protected] or sending an inquiry from the reservation you are trying to book. We respond to all messages within 24 hours. You may also call or text 406-200-8325. 

Can you recommend local places to eat or things to do in town?

Absolutely! Check out the blog posts under the Plan section of the website to learn about some of our favorite places to eat and recommendations for what to do in town when you're not on tour. Don’t ever hesitate to ask us any questions!

How does Tourbase work? Are you a tour operator?
Tourbase is run by a team of locals that has vetted and partnered with our favorite tour operators. We form unique parternships with the top-rated tours to allow guests to easily book the very best of Montana in a convenient way. We don't mark up the tours so you can be assured you get the best prices too.
How far is Glacier National Park from the airport?
Glacier National Park is about 25 miles or a 30-minute drive from Glacier National Airport (FCA). There are shuttles available from the nearby towns of Whitefish, Kalispell and Columbia Falls.

Pricing FAQs

What is Book Now/Pay Later?

The Book Now, Pay Later option requires a 5% non-refundable deposit at the time of booking. You will see this option during checkout. The remaining balance is automatically processed several days before the date of the first tour on your invoice. If your card is declined, your reservation will be canceled, but of course we will try to contact you to collect payment before cancelling your tour. 

Can I pay in cash?

We require payment at the time of booking and do not accept cash. We accept all credit cards including American Express. Of course cash is great to tip your guides if you're pleased with the service. 

Should I tip my guide?
Our drivers and guides work hard and certainly appreciate tips if you enjoyed your experience. It is customary to tip your guide 20%, but this is entirely up to you.

Tour Details

Am I guaranteed to see wildlife?
While wildlife is abundant in this area and you will see a variety during your tour, we do not guarantee large wildlife sightings like moose, elk and bear. Tours that are wildlife specific will provide more wildlife opportunities than tours that are specific to another activity. There is so much to see in this area so keep your eyes peeled at all times to spot them. Book one of our wildlife tours to get a more immersive wildlife experience!
My child is just below the required weight/age restriction. Can they still come?
Due to safety regulations, many of our tours are strict on the requirements. There are some exceptions, so please make sure to speak with an agent about the tour you are interested in.
Do you provide food?
Many of our tours provide food, ranging from light snacks to feasts. These details are mentioned on the individual tour pages. Additionally, many can accommodate dietary restrictions, but make sure to let us know ahead of time!
What is Glacier National Park famous for?
Glacier National Park is known for its rugged peaks, glacial blue waters and wildlife like grizzly bears and bighorn sheep. Many people come to drive the iconic Going-to-the-sun Road and view the twenty-odd glaciers still remaining in the park.
Where is Glacier National Park located?
Glacier National Park is in the norwthwest corner of Montana. It's southern edges border the Middle Fork of the Flathead River and it reaches north to the Canadian border where it joins with the Waterton Lakes National Park in Canada. It is conveniently located near Glacier International Airport (FCA) and the Flathead Valley.

Booking Your Tour

I'm traveling with a group. Can you accommodate all of us?
Yes! We have worked to organize tours for many groups. Please visit our Contact Us page and send an inquiry that includes your name, phone number, group size and tour(s) you are interested in. We will get back to you within 24 hours to get your group taken care of and booked on some awesome tours.
The tour I want isn’t showing availability.
If the tour you are interested in is not showing availability on our website, please contact us to speak with an agent as we may still be able to accommodate you.
What is your cancellation policy?
We allow cancellations up until 24 hours before your schedule tour departure time. There are no refunds issued for cancellations inside of 24 hours.
Do I get fully refunded if I cancel my tour?
We get it, plans change. Thus you'll get a full refund as long as you cancel in advance of the cancellation window (i.e. 24 hours or the specific window for your tour). If you choose to use our "Book Now, Pay Later" feature and only pay 5% to book your tour rather than the full amount, the 5% is non-refundable.

Preparing For Your Tour

What if I didn't receive a confirmation email?

Once you have booked your tour and we have received all of the necessary information from you, you will be emailed a confirmation with a voucher attached. The voucher is what you need to print and take with you, or have pulled up on your phone, as it contains your detailed meeting instructions. If you have not received a confirmation email within 24 hours of booking your tour please call us at 406-200-8325

Is transportation provided?
Yes, this information is provided on the tour page. Additionally, pre-trip information and detailed meeting instructions can be found on the tour voucher attached to your confirmation email.
Will the trip still operate if it is raining?

Our tours operate rain or shine. The weather near Glacier National Park and the Flathead Valley is difficult to predict and changes quickly. Always be prepared for wind or rain, just in case! With that said, safety is our guide’s first priority. If weather conditions are unsafe, the trip will be canceled, and we will provide a refund. This typically only happens with severe weather or lightning but can also occur for other acts of nature.

Will my tour get cancelled if there is bad weather?
Here in Montana we are used to rapidly changing weather. Most tours will continue on in spite of a bit of rain or wind. However, if a tour is cancelled due to extreme weather you will be notified as quickly as possible in advance and provided a full refund.