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Frequently Asked Questions
What is the Book Now, Pay Later option?
The Book Now, Pay Later option allows you to book your tour, while only paying 5% at the time of booking. You will see this option at the checkout page. Note that the 5% is non-refundable. The remaining balance for your tour is automatically processed two days before the date of the first tour on your invoice. Note that if your card is declined and you do not provide another form of payment your reservation will be canceled.
Can I pay in cash?
We require payment at the time of booking and do not accept cash. We accept all credit cards including American Express.
Should I tip my guide?
Guides work extremely hard to bring you the best experience possible. If you have a good experience and can appreciate their hard work then tipping is highly encouraged! It is a great way to make their day and invest in the local community.
What is Glacier National Park famous for?
Glacier National Park is known for its rugged peaks, glacial blue waters and wildlife like grizzly bears and bighorn sheep. Many people come to drive the iconic Going-to-the-sun Road and view the twenty-odd glaciers still remaining in the park.
If my child is below the height/weight restrictions, can they still participate?
Due to safety regulations, some of our tours have strict on the requirements. There are some exceptions, so please make sure to speak with an agent about the tour you are interested in.
What kind of whiskey will we use?
Depending on the cocktail you may use a variety of small-batch handcrafted local whiskey
What cocktail will we make?
The cocktail for each class will rotate throughout the season and may vary from class to class.
Where is Glacier National Park located?
Glacier National Park is in the norwthwest corner of Montana. It's southern edges border the Middle Fork of the Flathead River and it reaches north to the Canadian border where it joins with the Waterton Lakes National Park in Canada. It is conveniently located near Glacier International Airport (FCA) and the Flathead Valley.
Do you have to drink on the tour?
Consuming alcohol is not required, and adults 18 and older are welcome to attend. Only adults over the age of 21 are allowed to consumer alcohol.
How far away is Glacier National Park?
Glacier National Park is only 7 miles up the road, this is a perfect stop after a day in the park!
What kind of whiskey will we try?
Tastings may vary from tour to tour based on what is currently in production and what is seasonally available. Rest assured it will be hit the spot!
What kind of liquor will we use?
Just like the cocktails themselves the liquor used may change from class to class. Huckleberry elements may include spirts or mixers
How does Tourbase work? Are you a tour operator?
Tourbase is run by a team of locals that has vetted and partnered with our favorite tour operators. We form unique parternships with the top-rated tours to allow guests to easily book the very best of Montana in a convenient way. We don't mark up the tours so you can be assured you get the best prices too.
How far is Glacier National Park from the airport?
Glacier National Park is about 25 miles or a 30-minute drive from Glacier National Airport (FCA). There are shuttles available from the nearby towns of Whitefish, Kalispell and Columbia Falls.
What are your hours of operation?
We are in the office 7 days a week, from 9:00 AM – 6:00 PM Mountain time. Feel free to call or email.
What is the best way to contact you?
The best way to reach us is by calling 406-282-3070 or emailing [email protected]. We try to respond to all messages within 24 hours.
Preparing For Your Tour
Will my tour get cancelled if there is bad weather?
Here in Montana we are used to rapidly changing weather. Most tours will continue on in spite of a bit of rain or wind. However, if a tour is cancelled due to extreme weather you will be notified as quickly as possible in advance and provided a full refund.
Is transportation included in the tour?
This depends on the tour. Some tours may include round trip pickup from your hotel, however most will provide you with a meeting location where the tour begins. See the tour details page to see where the Meeting Point is. If you need transportation, please contact us and we can provide recommendations for great services and free shuttles.
Where is my confirmation email?
Once you have booked your tour and we have received all of the necessary information from you, you will be emailed a confirmation with a voucher attached. The voucher is what you need to print and take with you, or have pulled up on your phone, as it contains your detailed meeting instructions. If you have provided us all your info and still have not received a confirmation email please call or email us.
Booking Your Tour
Do I get fully refunded if I cancel my tour?
We get it, plans change. Thus you'll get a full refund as long as you cancel in advance of the cancellation window (i.e. 24 hours or the specific window for your tour). If you choose to use our "Book Now, Pay Later" feature and only pay 5% to book your tour rather than the full amount, the 5% is non-refundable.
What is your cancellation policy?
We allow cancellations up until 24 hours before your schedule tour departure time for most tours. There are no refunds issued for cancellations inside of 24 hours. Some tours have a longer cancellation policy and these willbe cleary noted in the tour description.