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Frequently Asked Questions

Company FAQs

What are your hours of operation?

We are in the office 7 days a week from 8:00 AM – 5:00 PM Mountain Time with limited hours of 10AM - 2PM on Sundays. Note that hours may change slightly season to season.  For the fastest response regarding tour availability, getting a voucher or checking the status of a reservation, please chat with Hannah in the bottom right-hand corner of the screen. 

What is the best way to contact you?

The best way to reach us is by emailing [email protected] or sending an inquiry from the reservation you are trying to book. You can also call or text us at 406-730-7898, or use the chat on our website for the fastest response. We do our best t respond to all messages within 24 hours. Using Hannah, our chat bot, is the fastest way to get a response. 

Can you recommend local places to eat or things to do in town?

Absolutely! Check out the blog posts under the Plan section of the website to learn about some of our favorite places to eat and recommendations for what to do in town when you’re not on tour. Don’t ever hesitate to ask us any questions!

How does Tourbase work? Are you a tour operator?
Tourbase is run by a team of locals that has vetted and partnered with our favorite tour operators. We form unique partnerships with the top-rated tours to allow guests to easily book the very best of Montana in a convenient way. We don't mark up the tours so you can be assured you get the best prices too.
How far is Glacier National Park from the airport?
Glacier National Park is about 25 miles or a 30-minute drive from Glacier National Airport (FCA). There are shuttles available from the nearby towns of Whitefish, Kalispell and Columbia Falls.

Pricing FAQs

What is Book Now/Pay Later?

The Book Now, Pay Later option requires a 5% non-refundable deposit at the time of booking. You will see this option during checkout. The remaining balance is automatically processed several days before the date of the first tour on your invoice. If your card is declined, your reservation will be canceled, but of course we will try to contact you to collect payment before cancelling your tour. 

Can I pay in cash?

We require payment at the time of booking and do not accept cash. We accept all credit cards including American Express. Of course cash is great to tip your guides if you’re pleased with the service. 

Should I tip my guide?
Our drivers and guides work hard and certainly appreciate tips if you enjoyed your experience. It is customary to tip your guide 20%, but this is entirely up to you.

Tour Details

Am I guaranteed to see wildlife?
While wildlife is abundant in this area and you will see a variety during your tour, we do not guarantee large wildlife sightings like moose, elk and bear. Tours that are wildlife specific will provide more wildlife opportunities than tours that are specific to another activity. There is so much to see in this area so keep your eyes peeled at all times to spot them. Book one of our wildlife tours to get a more immersive wildlife experience!
My child is just below the required weight/age restriction. Can they still come?
Due to safety regulations, many of our tours are strict on the requirements. There are some exceptions, so please make sure to speak with an agent about the tour you are interested in.
Do you provide food?
Many of our tours provide food, ranging from light snacks to feasts. These details are mentioned on the individual tour pages. Additionally, many can accommodate dietary restrictions, but make sure to let us know ahead of time!
What is Glacier National Park famous for?
Glacier National Park is known for its rugged peaks, glacial blue waters and wildlife like grizzly bears and bighorn sheep. Many people come to drive the iconic Going-to-the-Sun Road and view the twenty-odd glaciers still remaining in the park.
Where is Glacier National Park located?
Glacier National Park is in the northwest corner of Montana. Its southern edges border the Middle Fork of the Flathead River and it reaches north to the Canadian border where it joins with the Waterton Lakes National Park in Canada. It is conveniently located near Glacier International Airport (FCA) and the Flathead Valley.
When are boat tours in Glacier National Park available?

Tourbase offers boat tours on Glacier National Park’s Lake McDonald, Many Glacier, Two Medicine and St. Mary Lake. Trips are available from May through September, with each lake varying slightly in the opening and closing dates. Typically Lake McDonald offers the longest season. Boat tours are operated by Glacier Park Boat Company. 

What's the difference between your west side and east side Going-to-the-Sun Road tours?

We offer two distinctly different full-day GTSR experiences:

  • West Side GTSR Guided Day Tour — 8 hours, departs from Columbia Falls/West Glacier, led by Glacier Institute naturalist guides in a transit van (max 13 guests). Starts July 1. Park pass required separately.
  • Full-Day East Glacier & Sun Tour — 8 hours, departs Glacier Park Lodge at 8 AM, led by a Blackfeet Nation guide in an air-conditioned bus. Starts June 1. Park access is included.

The east side tour offers a unique cultural perspective on the park from the Blackfeet Nation — it’s a distinctly different experience from the west side route.

Do you offer private Going-to-the-Sun Road tours?

Yes! If you’re looking for a more personalized experience, we offer private sightseeing options on both sides of the park. Check out our West Glacier Private Sightseeing Experience, East Glacier Private Sightseeing Experience, and Polebridge & West Glacier Private Experience. If you’re not sure which is the best fit, reach out at 406-730-7898 or [email protected] and our team can help.

What guided hikes do you offer?

We offer several guided day hikes led by Glacier Institute naturalists — see our full guided hiking page for all options. Popular choices include:

All guided hikes require a Glacier National Park entrance pass (not included).

Do you offer e-bike tours on Going-to-the-Sun Road?

Yes — we have two e-bike options:

  • Group E-Bike Tour — Full day on GTSR before the road opens to vehicles (April 17–June 30). Departs Columbia Falls. Includes guide, transport, lunch, helmet, and bike insurance. Great for families — kids as young as 4 are welcome.
  • Half-Day Camas Road E-Bike — Approximately 25 miles on Camas Road, runs after the road opens to vehicles (late spring through early fall). Ages 16+.

See our full e-bike tours page for current availability.

What should I know about your UTV rentals?

Our UTV rentals are self-guided adventures on trails near Hungry Horse, about 10 miles from West Glacier. We have 2-seater, 4-seater, and 6-seater options in half-day and full-day formats. The driver must be 18+. Fuel is not included in the rental, but there is a fuel station at the pickup and drop-off location, so refueling at the end is easy. Reservations require 48-hour advance cancellation notice.

Do I need a fishing license for the fly fishing tour?

Yes. Montana requires a fishing license for all anglers ages 12 and older. You can purchase one in advance at FWP.MT.gov or at local sporting goods stores near the park. Your guide will handle all gear and local knowledge — just bring your license.

We offer several fly fishing options on different rivers and lakes — see our fly fishing tours page for the full lineup.

Visiting Glacier National Park

Do I need a vehicle reservation to drive Going-to-the-Sun Road in 2026?

No — vehicle reservations for Going-to-the-Sun Road were eliminated for 2026. You can drive the full road without any advance permit or reservation. Logan Pass does have a 3-hour parking limit starting July 1, so plan your visit accordingly. See our Going-to-the-Sun Road guide for full 2026 logistics.

Is there a shuttle in Glacier National Park in 2026?

Yes, but it’s no longer free. Starting in 2026, the Logan Pass Shuttle is a ticketed service — tickets must be purchased in advance through Recreation.gov and are not available for purchase in the park.

The shuttle runs July 1–September 7, 2026. West side boarding is at Apgar and Lake McDonald Lodge (departures 6–11 AM); east side boarding is at St. Mary Visitor Center and Rising Sun (departures 6–10 AM). Note: the shuttle does not serve Avalanche Creek or Avalanche Lake in 2026. Learn more on the NPS Going-to-the-Sun Road page.

How much does it cost to enter Glacier National Park?

Entrance fees are set by the National Park Service and can change from year to year. For current pricing, visit the NPS Glacier fees page. You can purchase passes in advance at Recreation.gov or pay at the park entrance on arrival.

Most Glacier Tourbase tours require guests to purchase their own park pass separately — check the inclusions section on each tour page for details.

When does Going-to-the-Sun Road open each year?

The full road to Logan Pass typically opens in late June, depending on snowpack — the exact date varies year to year. Our west side guided tours start July 1; east side tours from Sun Tours start June 1. Check the NPS road conditions page for this season’s current status.

Booking Your Tour

I'm traveling with a group. Can you accommodate all of us?
Yes! We have worked to organize tours for many groups. Please visit our Contact Us page and send an inquiry that includes your name, phone number, group size and tour(s) you are interested in. We will get back to you within 24 hours to get your group taken care of and booked on some awesome tours.
The tour I want isn't showing availability.
If the tour you are interested in is not showing availability on our website, please contact us to speak with an agent as we may still be able to accommodate you.
What is your cancellation policy?
We offer a flexible cancellation policy with most tours fully cancellable from 24–72 hours in advance of the tour. Make sure to see the specific cancellation policy on each tour page.
Do I get fully refunded if I cancel my tour?

Yes — as long as you cancel before the window listed on your specific tour page, you’ll receive a full refund. Please note that the 5% Book Now, Pay Later deposit is non-refundable regardless of when you cancel.

I'd like to book your Going-to-the-Sun Road tour, but the date I want isn't available. What options do I have?

We have several great ways you can experience the gorgeous and scenic Going-to-the-Sun Road. The most popular driving tour is the 8-hour Full Day GTSR tour that departs at 8AM from Columbia Falls and West Glacier. If you’re interested in seeing Going-to-the-Sun Road AND incorporating a leisurely hike to the Hidden Lake Overlook (1.5 miles each way) you might find more availability with our Going-to-the-Sun Road & Hidden Lake tour. If you are tight on time, there is a half-day GTSR tour from Apgar Village, but it often books out months in advance. Your best chance for finding more availability is departing from East Glacier on the Full Day GTSR & East Glacier Tour or there is also a half-day tour leaving from St. Mary as well.

If you’re still struggling to find availability, we suggest renting a UTV for an evening drive up GTSR on your own or booking a guided hike on Avalanche Lake or the Highline Trail that will allow you to see the west side of GTSR up to Logan Pass from West Glacier.

I'm having trouble completing my checkout online. What should I do?

Try refreshing the page or switching to a different browser. If you’re still having trouble, our team is happy to help complete your booking directly — call or text us at 406-730-7898, email [email protected], or use the chat on our website for the fastest response.

Preparing For Your Tour

What if I didn't receive a confirmation email?

Once you have booked your tour and we have received all of the necessary information from you, you will be emailed a confirmation with a voucher attached. The voucher is what you need to print and take with you, or have pulled up on your phone, as it contains your detailed meeting instructions. If you have not received a confirmation email within 24 hours of booking your tour please use the chat feature and ask it to send you your voucher. Alternatively, you can call us at 406-730-7898.

Is transportation provided?
Yes, this information is provided on the tour page. Additionally, pre-trip information and detailed meeting instructions can be found on the tour voucher attached to your confirmation email.
Will the trip still operate if it is raining?

Our tours operate rain or shine. The weather near Glacier National Park and the Flathead Valley is difficult to predict and changes quickly. Always be prepared for wind or rain, just in case! With that said, safety is our guide’s first priority. If weather conditions are unsafe, the trip will be canceled, and we will provide a refund. This typically only happens with severe weather or lightning but can also occur for other acts of nature.

Will my tour get cancelled if there is bad weather?
Here in Montana we are used to rapidly changing weather. Most tours will continue on in spite of a bit of rain or wind. However, if a tour is cancelled due to extreme weather you will be notified as quickly as possible in advance and provided a full refund.
I'm having issues logging into my account to see my booking. What should I do?

The best fix is to reset your password and try logging in again. Please visit https://glaciertourbase.com/forgot-password